TERMS AND CONDITIONS FOR MEDICAL BILLING SERVICES
Tricia E-Billing Solutions, LLC | TE-Billing Solutions®
Effective Date: August 20, 2026
1. Acceptance of Terms
These Terms and Conditions (“Terms”) govern your access to and use of the website operated by Tricia E-Billing Solutions, LLC, doing business as TE-Billing Solutions® (“we,” “our,” “us,” or the “Company”).
By accessing or using this website, submitting information through a website form, or using an online resource provided through this website, you agree to these Terms.
If you do not agree with these Terms, you should not use this website.
2. About TE-Billing Solutions®
TE-Billing Solutions® provides medical billing, revenue cycle management, credentialing, administrative support, patient billing support, and related services to healthcare providers, including optometry and ophthalmology practices.
TE-Billing Solutions® may act as a Business Associate to healthcare providers under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
TE-Billing Solutions®:
• Does not provide healthcare services or medical treatment
• Does not diagnose medical conditions
• Does not make treatment decisions
• Does not provide medical advice
• Does not independently determine a healthcare provider’s clinical documentation
• Does not independently change diagnoses or coding supported by a healthcare provider’s medical record
Our role is limited to billing, revenue cycle management, administrative, credentialing, and related services performed on behalf of healthcare providers.
3. Website Use
This website provides information about TE-Billing Solutions®, our services, patient billing support, healthcare billing topics, business opportunities, and related resources.
The website may also allow users to:
• Submit general business inquiries
• Request information regarding our services
• Request consultations
• Submit contractor or credentialing inquiries
• Access patient billing resources
• Submit authorized patient billing inquiries
• Access links or resources provided by healthcare providers or third parties
You agree to use this website only for lawful purposes and in a manner that does not:
• Violate applicable law
• Interfere with the operation or security of the website
• Attempt to gain unauthorized access to systems or information
• Submit fraudulent, misleading, unlawful, or malicious information
• Introduce malware or harmful code
• Impersonate another individual without authorization
• Use the website in a manner that infringes the rights of another person or organization
4. General Website Forms
TE-Billing Solutions® may provide website forms for general business purposes, including:
• Prospective client inquiries
• Revenue cycle consultations
• Credentialing inquiries
• Contractor inquiries
• General business communications
• Other non-patient inquiries
Unless a form is specifically identified as an approved patient billing communication channel, users should not submit Protected Health Information (“PHI”) or other highly sensitive personal information through general website forms.
Do not submit the following through a general website form unless the form expressly requests and is authorized to receive the information:
• Social Security numbers
• Full payment-card numbers
• Bank account information
• Detailed medical records
• Diagnosis or treatment information
• Insurance identification numbers
• Patient billing account information
• Other sensitive patient information
Users are responsible for providing accurate information and limiting submissions to information reasonably necessary for the stated purpose of the form.
5. Secure Patient Billing Inquiries
Certain portions of the website may provide patients or their authorized representatives with an approved method for submitting billing-related inquiries.
A form or communication channel specifically designated as a Secure Patient Billing Inquiry or otherwise identified as an approved patient billing channel may permit the submission of PHI necessary to research or resolve a billing matter.
Information submitted through an approved patient billing channel may include:
• Patient name
• Contact information
• Date of birth
• Healthcare provider or practice information
• Dates of service
• Insurance information
• Insurance member information
• Claim information
• Billing statement information
• Explanation of Benefits (“EOB”) information
• Account-balance information
• Payment information related to the patient’s account
• Updated or corrected insurance information
• Information regarding rejected, denied, pending, or processed claims
• Other information reasonably necessary to investigate a billing inquiry
By submitting a patient billing inquiry, you represent that:
• The information you provide is accurate to the best of your knowledge
• You are the patient, the patient’s legally authorized representative, or otherwise authorized to submit the information
• You will provide only information reasonably necessary to address the billing matter
• You understand that TE-Billing Solutions® is acting on behalf of the applicable healthcare provider
Information submitted through an approved patient billing communication channel will be handled in accordance with applicable law, HIPAA requirements, our Business Associate Agreements, and our applicable privacy policies.
6. Website Chat Assistant
Our general website chat assistant is intended only to assist users with website navigation and direct users to appropriate resources or communication channels.
The general website chat assistant is not an approved channel for submitting PHI.
Users should not submit the following through the general website chat:
• Patient medical information
• Diagnosis or treatment information
• Dates of birth
• Insurance identification numbers
• Billing account information
• Claim information
• Explanation of Benefits information
• Payment-card information
• Social Security numbers
• Other sensitive patient information
The general website chat assistant does not provide:
• Medical advice
• Clinical advice
• Legal advice
• Individualized insurance coverage determinations
• Independent coding determinations
• Diagnosis or treatment recommendations
Patients who need to provide PHI for a billing matter should use an approved secure patient billing communication channel.
6. Patient Billing Information
TE-Billing Solutions® may provide billing support on behalf of a healthcare provider.
Information provided through our website regarding medical billing, insurance processing, claims, deductibles, copayments, coinsurance, coordination of benefits, referrals, authorizations, or other billing matters is intended for general informational purposes.
Insurance coverage and benefit determinations are made by the applicable insurance carrier and are governed by the terms of the patient’s individual insurance plan.
TE-Billing Solutions® does not:
• Guarantee insurance eligibility or coverage
• Guarantee payment of any claim
• Guarantee reimbursement
• Control deductible, copayment, or coinsurance amounts
• Determine insurance-plan benefits
• Override insurance-carrier coverage determinations
• Extend insurance-carrier timely filing requirements
• Guarantee that a denied or rejected claim can be corrected or resubmitted
Eligibility or benefit information obtained during billing activities is not a guarantee of payment or coverage.
Patients should contact their insurance carrier for definitive information concerning individual plan benefits, coverage limitations, deductibles, copayments, coinsurance, authorization requirements, referrals, exclusions, and other plan-specific terms.
8. Coding and Clinical Documentation
Coding and diagnosis selection are based on the healthcare provider’s clinical documentation and applicable coding and billing requirements.
TE-Billing Solutions® may perform billing and coding-related administrative functions within the scope authorized by the healthcare provider, but we do not alter clinical documentation or change a provider’s diagnosis merely to obtain insurance coverage or reduce a patient’s financial responsibility.
Questions concerning:
• Medical findings
• Diagnoses
• Treatment
• Clinical documentation
• Medical necessity
• The clinical reason for a service
should be directed to the applicable healthcare provider.
9. No Medical or Legal Advice
The information contained on this website is for general informational and administrative purposes.
Nothing on this website constitutes:
• Medical advice
• Diagnosis
• Treatment
• Clinical consultation
• Legal advice
• Tax advice
• A guarantee of insurance benefits or coverage
Use of this website does not create a physician-patient, provider-patient, attorney-client, or other professional relationship between the user and TE-Billing Solutions®.
For medical questions, symptoms, treatment concerns, emergencies, or clinical advice, contact an appropriate healthcare provider.
10. No Provider-Patient Relationship
TE-Billing Solutions® is a medical billing and revenue cycle management company.
TE-Billing Solutions® is not the healthcare provider that rendered medical services to the patient.
Contacting TE-Billing Solutions® about a billing matter does not create a provider-patient relationship.
Clinical questions, medical-record requests, treatment concerns, and other matters relating to healthcare services should generally be directed to the healthcare provider responsible for the patient’s care.
11. Payment Information
TE-Billing Solutions® may assist with patient payment and account questions on behalf of healthcare providers.
Payments may be processed through payment systems or platforms authorized by the applicable healthcare provider.
Users should submit payment-card or banking information only through an authorized secure payment platform or other approved payment method.
Users should not submit full payment-card information through:
• General website forms
• General website chat
• Standard email
• Other communication channels not specifically designated for secure payment information
TE-Billing Solutions® does not independently establish the fees charged by healthcare providers.
Questions concerning the amount originally charged for healthcare services may need to be directed to the applicable provider.
12. Protected Health Information and HIPAA
When TE-Billing Solutions® creates, receives, maintains, or transmits PHI while performing services on behalf of a healthcare provider, we handle that information in accordance with our applicable Business Associate Agreement, HIPAA, and other applicable legal requirements.
Patients generally exercise formal HIPAA privacy rights through their healthcare provider, which is the Covered Entity.
For additional information regarding our handling of PHI, please review our HIPAA Privacy Notice for Medical Billing Services and Privacy Policy.
13. Privacy
Use of this website is also subject to our Privacy Policy.
The Privacy Policy explains how TE-Billing Solutions® may collect, use, protect, and share information obtained through our website and related communication channels.
PHI received by TE-Billing Solutions® in its capacity as a Business Associate is additionally subject to applicable HIPAA requirements and Business Associate Agreements.
14. Accuracy of Information
TE-Billing Solutions® makes reasonable efforts to provide accurate and useful website information.
However, healthcare billing rules, insurance policies, payer requirements, coding requirements, regulations, and other information may change.
We do not warrant or guarantee that all website information will always be:
• Complete
• Error-free
• Current
• Applicable to every individual circumstance
• Applicable to every insurance plan
• Applicable to every healthcare provider
Users should verify information with the appropriate healthcare provider, insurance carrier, governmental agency, or other authoritative source when necessary.
15. User Responsibilities
Users are responsible for:
• Providing accurate information
• Using appropriate secure communication channels
• Protecting their own account or device information
• Reviewing insurance communications and Explanation of Benefits documents
• Contacting their insurance carrier regarding individual benefit questions
• Contacting their healthcare provider regarding clinical matters
• Avoiding unnecessary disclosure of sensitive information
• Using payment systems designated for secure payment information
• Complying with applicable laws when using this website
Users should not submit information concerning another person unless legally authorized to do so.
16. Response to Billing Inquiries
TE-Billing Solutions® may review billing inquiries on behalf of healthcare providers.
Submission of an inquiry does not guarantee:
• A particular response time
• A change to a patient’s balance
• Insurance reimbursement
• Claim resubmission
• Claim payment
• A coding change
• A change in insurance coverage
• A particular resolution
Some billing inquiries require additional research, information from the healthcare provider, or communication with an insurance carrier before they can be resolved.
Duplicate inquiries may not accelerate resolution.
17. Third-Party Services
TE-Billing Solutions® may use third-party service providers or technology vendors to support:
• Website hosting
• Secure communications
• Forms
• Email
• Payment processing
• Business operations
• Security
• Analytics
• Other website or administrative functions
Third-party services may be subject to their own terms of use and privacy policies.
When a vendor creates, receives, maintains, or transmits PHI on behalf of TE-Billing Solutions® and is subject to HIPAA requirements, appropriate contractual protections are required where applicable.
18. External Links
This website may contain links to:
• Healthcare-provider websites
• Insurance-carrier websites
• Payment platforms
• Government resources
• Professional organizations
• Third-party tools or resources
TE-Billing Solutions® does not control independent third-party websites and is not responsible for their content, availability, security, terms, or privacy practices.
A link to a third-party website does not necessarily constitute endorsement of that website or its services.
Users should review the applicable terms and privacy policies before providing information to a third party.
19. Intellectual Property and Trademarks
Unless otherwise indicated, the content of this website, including text, graphics, logos, branding, downloadable materials, website design elements, educational resources, and other original materials, is owned by or licensed to Tricia E-Billing Solutions, LLC and is protected by applicable intellectual property laws.
TE-BILLING SOLUTIONS® is a federally registered trademark owned by TRICIA-E BILLING SOLUTIONS, L.L.C., registered for billing services.
The TE-Billing Solutions® name, trademark, logo, branding, and other proprietary materials may not be copied, reproduced, modified, distributed, published, displayed, or used for commercial purposes without prior written permission, except as permitted by applicable law.
Nothing on this website grants a license or right to use any trademark, service mark, trade name, logo, copyrighted material, or other intellectual property belonging to TE-Billing Solutions® or a third party without appropriate authorization.
20.0Prohibited Uses
Users may not use this website to:
• Engage in unlawful conduct
• Attempt unauthorized access to systems or data
• Interfere with website functionality or security
• Upload malicious software or code
• Scrape or systematically extract website content without authorization
• Misrepresent their identity or authority
• Submit fraudulent patient or insurance information
• Violate another person’s privacy rights
• Infringe intellectual property rights
• Use TE-Billing Solutions® branding in a misleading or unauthorized manner
We reserve the right to restrict access to the website when reasonably necessary to protect our systems, users, clients, or legal rights.
21. Disclaimer of Warranties
To the fullest extent permitted by applicable law, this website and its content are provided on an “as is” and “as available” basis.
TE-Billing Solutions® does not make warranties regarding uninterrupted availability, error-free operation, or suitability of website information for a particular user’s circumstances.
Nothing in this section limits obligations that cannot legally be excluded or waived.
22. Limitation of Liability
To the fullest extent permitted by applicable law, Tricia E-Billing Solutions, LLC and TE-Billing Solutions® will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from use of or inability to use this website.
This includes, to the extent permitted by law, losses arising from:
• Reliance on general website information
• Use of an improper or unsecured communication channel
• Third-party websites or services
• Temporary website interruptions
• Information voluntarily submitted contrary to website instructions
Nothing in these Terms is intended to waive, limit, or disclaim any responsibility or obligation that cannot lawfully be waived, including obligations imposed by applicable privacy or security laws.
23. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, violation of these Terms, infringement of another party’s rights, or intentional submission of fraudulent or malicious information.
This provision does not apply to claims or liabilities that cannot lawfully be shifted to a website user.
24. Availability and Website Changes
TE-Billing Solutions® may:
• Modify website content
• Add or remove features
• Change available forms
• Update educational information
• Temporarily suspend website functionality
• Discontinue portions of the website
We are not obligated to maintain any particular website feature indefinitely.
25. Changes to These Terms
TE-Billing Solutions® may revise these Terms when our services, website functionality, business practices, technology, or legal requirements change.
Updated Terms will include a revised effective date and will be posted on this website.
Your continued use of the website after revised Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
26. Governing Law
These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles, except where federal law or another applicable law controls.
Any dispute concerning these Terms will be subject to applicable jurisdiction and venue requirements.
27. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
28. Entire Website Terms
These Terms, together with our Privacy Policy and other policies specifically incorporated by reference, constitute the terms governing use of this website.
These Terms do not replace or modify any separate written agreement between TE-Billing Solutions® and a healthcare provider, contractor, vendor, or other business party.
If there is a conflict between these website Terms and a separately executed agreement governing services between TE-Billing Solutions® and another party, the executed agreement will control with respect to that relationship.
29. Contact Information
Questions regarding these Terms and Conditions may be directed to:
Tricia E-Billing Solutions, LLC
TE-Billing Solutions®
3768 Waterton Drive
Grandville, Michigan 49418
Email: tricia@tebillingsolutions.com
Phone: 1-517-231-4086
For questions concerning privacy or patient information, please review our Privacy Policy and HIPAA Privacy Notice for Medical Billing Services.
TE-BILLING SOLUTIONS® is a federally registered trademark owned by TRICIA-E BILLING SOLUTIONS, L.L.C., registered for billing services.