Privacy Policy for Medical Billing Services

Tricia E-Billing Solutions, LLC | TE-Billing Solutions

Effective Date: April 4, 2026

1. Information We Collect

We may collect limited personal information when you interact with our website or services, including:

  • Contact information (such as name, email address, or phone number)

  • Business or practice information

  • Information submitted through inquiry forms

  • Patient identifiers used for billing inquiries (such as last name, date of birth, and date of service)

  • General website usage data (IP address, browser type, device information, and timestamps)

2. Use of Website Chat Assistant

Our website includes a chat assistant designed solely to help route users to the appropriate forms or resources.

  • The chat assistant does not collect, process, or store protected health information (PHI)

  • Users are strictly instructed not to submit personal, financial, or medical information through chat

  • The chat assistant is used only for navigation and general guidance

3. Information Submitted Through Forms

Information submitted through our website forms is used for:

  • Identifying accounts

  • Responding to billing or service inquiries

  • Providing customer support

Users are instructed to limit the information provided and avoid submitting:

  • Credit card or financial account numbers

  • Full insurance ID numbers

  • Social Security numbers

Detailed medical records or sensitive health information

4. How We Use Information

  • We use collected information to:

  • Respond to inquiries and provide support

  • Perform billing-related services

  • Improve website functionality and user experience

  • Maintain business operations and communications

5. Data Minimization

We collect only the minimum amount of information necessary to fulfill the purpose of the request and provide services.

6. Data Sharing

We do not sell personal information.

We may share information with:

  • Authorized workforce members or contractors performing services on our behalf

  • Service providers supporting our website, communication systems, or operations

All parties are expected to maintain appropriate confidentiality and security safeguards.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information submitted through our website.

8. Data Retention

We retain information only as long as necessary to:

  • Fulfill the purpose for which it was collected

  • Comply with legal and regulatory requirements

  • Support business operations

9. External Links and Redirects

Certain inquiries may be redirected to secure forms or external pages to ensure appropriate handling and privacy protection.

10. User Responsibility

Users are responsible for ensuring that they do not submit sensitive or protected information through unsecured channels such as website chat.

11. AI and Automated Tools

We may use automated tools, including AI-assisted systems, to help route inquiries and improve user experience.

These tools:

  • Do not make medical, billing, or legal decisions

  • Are used only for general guidance and navigation

  • Do not process or store protected health information

12. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

13. Contact

If you have questions regarding this Privacy Policy, please contact:

Tricia E-Billing Solutions, LLC
📧 info@tebillingsolutions.com
📞 1-517-231-4086